FAQ
Welcome to Clara Jewellery's FAQ page. Here, you can find answers to common questions about placing an order, payment and shipping, secure ordering and payment options, as well as information on returns and refunds. Our goal is to provide you with all the information you need to have a seamless and enjoyable shopping experience with us.
FAQ's - Clara Jewellers
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1. How can I purchase jewelry from Clara Jewellers? You can make a purchase through email by contacting us at info@clarajewellers.com or by visiting our physical store in Dubai. All purchases are handled personally to ensure a tailored and exclusive experience.
2. Can I customize my jewelry? Yes, all of our jewelry pieces can be customized to your preferences. We work closely with our clients to create bespoke designs that reflect their unique style and taste.
3. How does the shipping process work? We take care of all shipping arrangements to ensure your jewelry arrives safely and securely. Detailed shipping information will be provided once your purchase is confirmed.
4. Do you offer international shipping? Yes, we offer international shipping. Our team will handle all logistics to ensure a smooth delivery to your location.
5. Can I book an appointment to visit your store? Absolutely. To ensure a personalized experience, we operate by appointment only. Please contact us via email at info@clarajewellers.com to schedule your visit.
6. What should I expect during my in-person appointment? During your appointment, you will receive a private consultation with one of our expert jewelers. We will discuss your preferences, show you our exclusive collections, and assist you in designing your custom piece.
7. What types of payment do you accept? We accept various forms of payment, including major credit cards, bank transfers, and other secure payment methods. Details will be provided during the purchase process.
8. How long does it take to create a custom piece? The time required to create a custom piece varies based on the design and complexity. Our jewelers will provide a timeline during your consultation and keep you updated throughout the creation process.
9. Do you offer aftercare services for the jewelry? Yes, we offer comprehensive aftercare services, including cleaning, maintenance, and repairs. Our goal is to ensure your jewelry remains as beautiful as the day you received it.
10. What makes Clara Jewellers unique? At Clara Jewellers, we pride ourselves on offering an exclusive, personalized experience. Each piece is crafted with the utmost care and attention to detail, and our private, by-appointment-only service ensures that each client receives the highest level of attention and care.